How to innovate in customer relationship management
An overloaded telephone secretariat, inefficient management of your employees' schedules, repetitive time wasting... What if you could simplify your appointment scheduling process? It is now possible by opting for an online solution. Easy to configure, the online appointment scheduling solution improves your productivity. Discover its many benefits.
Saving time
Online appointment scheduling allows you to save up to 75% of your time spent on managing your schedule. A significant advantage: you can focus on other more important tasks such as customer satisfaction.
From now on, customers no longer need to go to a branch or make a call to schedule an appointment. They simply go to your website to choose the date of their appointment.
24/7 availability for your customers
Availability is an important criterion for clients in their assessment of a service provider. In fact, 40% of appointments are made outside of agency opening hours. With the help of an e-agenda, these hours are no longer a barrier to scheduling appointments since you remain available 24/7. Clients can choose the date and time slot that suits them best without any restrictions, depending on the availability you set.
Better productivity
Online appointment booking does not only save time and give you access to real-time availability. It also helps to eliminate 100% of duplicate bookings, thus increasing the productivity of your consultants.
In addition to possible duplicate appointments, customers sometimes miss their appointments. This risk is reduced by 80% thanks to automatic reminders that can be sent by email or SMS. A useful way to help your customers remember important information about the appointment, and to save you time.
Optimal schedule management
It is easier to manage your consultants' schedules with an online management solution. With the choice of a daily, weekly or monthly view of appointments, it is much easier to organize your work. Advisors have access to all appointment information, so they know which customers they will meet and can prepare in advance.
