How to innovate in customer relationship management

Other

24/04/23

|

Written by

Rémi

A busy telephone answering service, inefficient employee scheduling, repetitive time wasting... What if you could simplify your appointment scheduling process? Now you can, with an online solution. Easy to set up, the online appointment scheduling solution improves your productivity. Discover its many benefits.

Time-saving

Online appointment booking can save you up to 75% of the time you spend managing your schedules. A significant advantage: you can focus on other more important tasks, such as customer satisfaction.

From now on, customers no longer need to visit a branch or make a phone call to book an appointment. All they have to do is visit your website to choose the date of their appointment.

24/7 availability for your customers

Availability is an important criterion for customers when choosing a service provider. In fact, 40% of appointments are made outside branch opening hours. With the help of an e-agenda, these hours are no longer a barrier to making appointments, as you remain available 24/7. Customers can choose the date and time slot that suits them best, without any restrictions, depending on the availability you set.

Greater productivity

Online appointment booking not only saves time and gives you access to real-time availability. It also helps to eliminate 100% of duplicate bookings, thus boosting the productivity of your advisors.

In addition to double appointments, customers sometimes miss their appointments. This risk is reduced by 80% thanks to automatic reminders that can be sent by e-mail or SMS. A useful way to help your customers memorize important appointment information, and save you time.

Optimal schedule management

It's easier to manage your advisors' schedules with an online management solution. With the choice between a daily, weekly or monthly view of appointments, it's much easier to organize your work. Advisors have access to all appointment information, so they know which customers they're going to meet and can prepare in advance.

Blog categories

Follow us on

Would you like to find out more about our solution and its many features? You can now make an appointment with one of our account managers by clicking on the button below:
×