All major companies are looking for innovative ways to connect with their prospects and customers. Among the tools available, online appointment scheduling and CRM are on the rise (Nearly 70% of respondents said that they’d choose to book online if a variety of booking options were available, compared to only 20% who would choose to book by phone. source: GetApp), but not only. Tools such as online chat, free callback, dynamic customizable forms or email and SMS marketing campaigns also boost the customer experience.

 

Platform features

Online appointment scheduling frees you from managing your schedule. Differentiate yourself from your competitors and gain visibility by integrating appointment scheduling on your Facebook page or your Google My Business page. Automated notifications and reminders allow you to create customizable customer paths. 

 

"We have between 80,000 to 90,000 contacts, mainly our tenants. Our account managers have asked us to be able to be contacted more fluently while enjoying greater independence. "

Ghislain Gagnoux, IT Director Plurial Novilia

 

 

Tools such as email marketing, forms, call tracking and web call back allow you to animate your customers and ensure a rich customer relationship. 

Our CRM includes an automated customer file and, more broadly, is a real database allowing you to track interactions with your customers, measure their satisfaction and NPS, Net Promoter Score.

Our solution is 100% API-enabled allowing you to retrieve and model data from the platform. It also has an integrated conversational voice/text bot solution.

Finally, our mobile application allows you to track your appointments at any time. 

 

 

An optimal integration of your tools 

Multiple integrations allow you to synchronize our online appointment scheduling solution with your existing environment without changing the way you work. Agendize synchronizes with : 

  1. Your online agendas: 

Synchronize Agendize with your team's calendars: iCal, Google calendar, Outlook... Benefit from a bidirectional synchronization to avoid duplicate appointments and have an optimal organization.

 

  1. Your CRM : 

Online appointment scheduling integrates with major CRMs on the market: Salesforce, Zoho, MS Dynamics, Pipedrive... Each time a customer books an appointment with the Agendize platform, contacts are automatically fed into your CRM. 

 

  1. Your Emailing tool:

While Agendize provides a built-in email marketing tool, you can also send all your Agendize customers personalized and optimized emails with your emailing tool (MailChimp, Constant Contact, Campaign Monitor…). Each appointment generated is a lead and each lead deserves to be nurtured. 

 

Multiple benefits 

We wished to develop a solution that adapts to all your needs, but also to those of your customers. 

 

customer engagement

 

         Internally
      • Human Resources
        • optimize the planning of your mandatory appointments: 
        • occupational medicine, hiring, performance reviews
      • Training
        • creation of personalized training plans
        • optimization of resources and the organization of events
      • Resource management
        • facilitate the management of the hardware made available to your employees
        • Fleet of vehicles, training rooms, IT equipment

 

          For your clients
      • Sales
        • make your sales force available 24/7
        • Optimise productivity of your agents
      • Customer success
        • qualify the requests and make their handling more fluid
        • make the most of your customer service availability
      • Additional services
        • Integrate marketing relays to incite upsell / cross sell directly into Agendize work flows

 

An efficient management allows you to simplify your internal processes! Configurable user profiles give each person unique access to the functionalities and information they need!

The report tab allows you to analyze online activity in real time to better manage your call peaks, analyze the performance of your marketing campaigns and customer feedback!

Finally, 24/7 appointment scheduling allows your customers to make appointments at any time of the day or night. By offering such a service you are sure to make more sales

 

But also a platform…

Customer Engagement




You want to know more about our solution? 

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Written by Claire
I recently joined the online appointment scheduling sector and joined the Agendize teams at the end of my studies. I' m in charge of Operational Marketing.