Find out how a 2,500 firefighters service manages Covid vaccination appointments thanks to our online appointment scheduling solution
The challenge
In view of the health context due to the Covid-19 crisis, the Aube SDIS (Service Départemental d’Incendie et de Secours de l’Aube, our local Fire and Rescue Service near our HQ in Troyes, France) has set up vaccination for the 2,500 firefighters in the department.
Originally working with an Excel table, it quickly showed its limits in terms of monitoring and making appointments. It was therefore necessary for the SDIS to set up an innovative solution allowing them to offer and easily manage the appointments made.
The solution
The health team approached asked their IT team to find a solution that would meet their requirements. This is how they turned to Agendize. The numerous functionalities as possibilities immediately knew how to respond to the constraints faced by the SDIS.
"We didn't have to adapt to a solution. It is really the solution that has adapted to our request and our need "
Sophie Stein, SDIS 10 Health Manager
Initially set up only for the department's firefighters, it was necessary for the SDIS to restrict access to this one and only target population.
At the same time, the SDIS required special management of locations. In fact, in addition to a classic physical center, the SDIS offers a mobile vaccination center. It was therefore a question of proposing an intelligent management of the time slots taking into account the dates and times of presence in each of the vaccination centers.
The results
The appointment process is simple: as soon as the solution was implemented last February, the SDIS 10 health service notified the staff concerned by sending an email, offering three possibilities for appointment booking: via the internet using a URL or a QR Code or for those who prefer, by phone.
Once the appointment is registered, a confirmation email is sent. Followed by an email and SMS reminder a few days before the date in order to prevent no-shows and in the event of an unforeseen event, to suggest the cancellation and rescheduling of the appointment.
The benefits
The solution offered real time savings to the SDIS secretariat, thus sparing it the management of the telephone call flow as well as the paper management of appointments and thus avoiding the saturation of its switchboard.
The SDIS plans to eventually extend the scheduling of appointments to other of its activities such as the scheduling of medical appointments for firefighters, with automated reminders at the same time, thus relieving the secretariat of the workload of planning management.
