We went to meet Blandine Proffit, Naturopath in Rosières near Troyes. She shares her story about using the Agendize online booking and scheduling solution, as well as how she managed to overcome her concerns about the digital world.
"Agendize facilitated my appointment management and opened doors for my activity in terms of digital communication"
Can you introduce yourself ?
I am Blandine Proffit, Naturopath in Rosières near Troyes. Naturopathy aims to help people optimize their health by natural means. We have 10 techniques including 3 majors: nutrition, psychic well-being, and everything that goes around movements and physical exercises.
Since when do you use the appointment online booking solution ?
About 6 months.
What needs were met ?
Before using Agendize, I spent a lot of time trying to schedule appointments with my patients, offering them many dates which were never matching with their avaibilities. A friend told me about online booking solution, so I thought why not.
How did you manage the appointments before that ?
By phone with my paper diary, since I did not have any electronic diary.
Did you have any fears before implementing the solution ?
Like for any digital innovation, I'm always afraid of not being able to use it, but finally I was very well accompanied.
"I thought people would be more reluctant, but no, there are a lot of people who are happy to have the opportunity to book an appointment online"
What are the benefits of online appointments booking ?
First, I'm losing less time offering different dates to customers . Besides, I'm gaining new customers through my online calendar. For example, recently a person needed an appointment quickly with a naturopath. They booked an appointment with me because I was available, and they was able to book the appointment on Sunday evening for Monday morning.
This makes it easier for customers, who may have been going elsewhere without this immediate call to action. Finally, with the feature that allows to leave reviews after each appointment and make them appear directly on Google My Business, I received several very positive reviews.
Do you think that setting up online appointments booking has improved your vision of digital ?
Yes, the digital allowed me to structure my work a little more. I am also very happy to use this solution, because it opened doors to other tools that I had never thought to use before.
By the way, I really thought people needed to call me, that I needed to take some time to explain them the aim of the appointment. In fact, I thought people would be more reluctant, but no, there are a lot of people who are happy to have the opportunity to book an appointment online.
Your favorite part of the tool ?
The accompaniment and the human aspect of the team.
How do your customers have access to online appointments booking ?
Mainly on my website. I also send regular newsletters, so now I insert a link to my online appointment booking solution.
Describe Agendize in one sentence ?
Agendize facilitated my appointment management and opened doors for my activity in terms of digital communication.
Finally, how would you describe Agendize' support team on this project ?
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