API_5_benefits

The 5 benefits of Agendize’s API for in-house software developer

Digital Marketing - Online Appointment Scheduling - API // February 14 2019

Application programming interfaces (APIs) allow software developers to create applications that access the features or data of an operating system, application, or platform. In the case of Agendize’s powerful APIs, outside developers are able to access features of the Agendize platform and integrate them into their own applications, enhancing the abilities of their applications and increasing the efficiency of managing large or complex deployments. The complete range of Agendize online customer engagement tools can be integrated into your existing platforms and software. These include:

 

  • Online Appointment Booking
  • Call Tracking
  • Click-to-Call
  • Live Chat

 

Businesses can implement these lead conversion tools through online channels to increase interactions with existing and potential customers, meeting them where they are at in the buyer's journey.

 

Agendize uses Restful APIs

The Agendize platform adheres to Restful API protocol which uses standard HTTP requests to manipulate data. Restful commands include: GET, PUT, POST, and DELETE.

Our developers API website lists the complete range of tools available and enables developers to request an API key, create and manage accounts, work with our engagement tools, and customize your interface and actions. Restful APIs use less bandwidth and are ideal for deploying with cloud-based applications that communicate over the internet. They are the industry standard for companies that provide SaaS applications such as Amazon, Google, LinkedIn and many more.

Here are the five benefits that software companies get from using Agendize's API to enhance their overall offering, whether they are a CRM provider, e-payment processor or telecommunications company looking to expand on their offering.

 

1. Restful API enables full integration for increased efficiency

APIs allow programmers to easily embed content from external applications into their existing software infrastructure. Even more so, when both software has a set of API’s which allows for bidirectional sync. The benefit of this is efficiency since standalone products are notorious for introducing complexities when it comes to full integration with other applications. Having pre-integrated software removes the complexities of trying to sync two different systems for the end-user, and gives the business increased visibility into daily operations and productivity. APIs also enable companies to deliver more accurate information by automating redundant tasks and updating in real-time.

 

2. Agendize’s API facilitates mass deployment

Agendize APIs have been created to add full compatibility to our customer engagement platform. The API allows other apps to interact directly with Agendize, enhancing abilities of usage as well as increasing the efficiency of managing large and complex mass deployments such as switching users from one booking platform to another or implementing the booking feature for a large number of existing clients within their own platform. Mass deployment requires developers to prepare the data to send, and when successfully transmitted, an Account ID and an SSO Token (Account SSO Token) will be returned. This is accomplished through the Reseller API which empowers developers to create and manage accounts at the highest level within the Agendize account structure. The only mandatory field to get started creating a new account through the API is as simple as an email address. A new entry is added to the resellers' account list with an [POST] HTTP Request.

 

3. Full customization of applications

Our APIs allow software developers to integrate Agendize features into their custom design. Additionally, we offer APIs that enable developers to customize the Agendize platform to their specifications. Either way, customization allows developers to match the look and feel of their own environment. With our User Interface Customization API, developers can personalize any Agendize dialog box programmatically without having to log into your account.

 

4. The Agendize API allows for extensive reporting capabilities

Reporting provides businesses with key performance indicators (KPI) for management to evaluate the success of an organization or a particular activity in which the company engages. Agendize reports can be tailored to the information that businesses find most valuable to them for each engagement feature. For example, with the Online Appointment Booking feature, you can customize the report with the following information:

  • Appointment details
  • Appointments by a staff member
  • Appointments by service
  • Appointments by staff member and service 
  • Appointments by source
  • Appointments by resource
  • Appointments by company
  • Occupancy rate
  • Appointment reliability
  • Appointment activity
  • Appointment activity changes

The Agendize API’s extensive reporting capabilities allow users to understand the specific sources of scheduling actions. Once set up, the Agendize API will send the data automatically with a webhook. A webhook also called a “web callback” or “HTTP push API” is a way for an app to provide other applications with real-time information. A webhook delivers data to other applications as it happens, meaning you get data in real-time. In order to use the API, it is recommended that developers have their own platform or channel the data into an existing analytics platform.

 

5. Mobile App Integration

With the Agendize mobile application, the business can easily book, modify accept or refuse appointments all within a few clicks. Staff members can access their schedules, which are updated in real-time, and follow up on calendar items. The Agendize app gives access to customer profiles and allows the customer to be contacted easily via an email, SMS or a phone call. 

Agendize has a complete set of API’s that allow clients to develop the product to their specific requirements and get full customization. Clients can build their mobile app with Agendize's APIs, or we can provide a mobile app template making mobile app integration with Agendize flexible and versatile.

 

The bottom line – APIs help you scale and save money

APIs can help create new channels of growth and revenue for your business, enabling you to expand SaaS offerings for your existing customers as well as attracting new customers. Restful API is both malleable and scalable, giving companies the ability to integrate many features into their existing web-based infrastructure.

 

Case in point:

In July 2016, German digital agency Sellwerk integrated the Agendize Appointment Scheduler into their service offerings, giving their clients the ability to offer online appointment booking to their customers.

"We will offer a free test period to all our clients who are interested in Online Scheduling", says Michael Oschmann, CEO of Sellwerk. "That way they can experience the benefits of the new products first-hand. We were very pleased with Agendize's powerful suite of APIs and the ability to customize interfaces in producing a German-language version for our clients. Having Agendize as a preferred partner will add crucial value for them."

Das Telefonbuch, one of Germany ́s oldest and best-known phone and address directories, will handle the technical integration of these new Agendize-based products for HEISE and Sellwerk's Das Telefonbuch clients. Those interested in understanding how simple and easy Online Appointment Scheduling is to implement for end-users can take a look at their German-language demo page:

Das_Telefonbuch_Online_Appointments

Screen Source

If you’re interested in learning more about the partnership, check out our press release!

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Now that you’ve read how Online Appointment Booking and APIs can help businesses grow, do you want to see it in action? Contact us today to set up a demo with one of our solution experts!

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