We went to meet Patrick Lecomte, manager of the company Lecomte Prestige and Siligom in La Chapelle Saint Luc. The company decided to use Agendize's online appointment booking system to relieve the pressure on its switchboard.

The online appointment booking tool is so interesting that we decided to integrate it into our new concept of home car repair.

Can you explain your activity?

I am Patrick Lecomte, manager of the company Lecomte Prestige and Siligom in La Chapelle Saint Luc. We have been present in the Troyes region for 30 years and specialize in tires, mechanics and car maintenance as well as in Covering Car.

How do you manage your appointments today?

Our customers contact us mainly by phone and word of mouth. The brand image is important for the company and the customers know us mainly by notoriety and our price positioning.

Our tire referencing with Siligom brings us visibility on the web. Locally, we offer even more aggressive rates on tires because we want to increase the traffic of our workshop. The management of this traffic and the availability of the workshop are also managed by the online agenda and appointment solution.

What do you get out of booking an appointment online?

The online appointment booking allows us to not systematically answer the phone.

We have a very high volume of calls and we are already very busy making estimates. Offering our services on tires, air conditioning and servicing is therefore very appreciated by the garage and also by the customers.

The tool is so interesting that we decided to integrate it into our new concept of home car maintenance and repair. The goal is to simplify the process and save time. If your car breaks down or is immobilized, we intervene on the spot to make the diagnosis and the repairs, no need to call a tow truck, which saves you a towing. Overhaul, maintenance, oil change, filters, braking, distribution, shock absorbers, repair or change of tires, we take care of everything.

How do your customers access online appointment scheduling?

The tool is integrated on our website and our business cards via a QR code. However, I prefer to communicate about this tool face to face. Little by little, the appointments are becoming automated and my clients are communicating about this service around them. In short, I take the time to explain it to them and my customers are my best ambassadors.

Did you have any concerns before the solution was implemented?

My main fear was, like many other software, a loss of time in understanding and setting up the solution. In reality, the integration of these services makes it easy to learn. The hour taken to set up the solution for your business is a huge time saver later on. As explained before, we have integrated it into our new local car repair concept.

Your favorite part of the tool?

Easy and modernist. I recommend this service to everyone because it is a real time saver for the users.

Finally, how would you describe the support of the Agendize team on this project?

Excellent!