Thanks to online appointment scheduling, Plurial has succeeded in implementing a simple digital tool to facilitate contact with its customers. How did Agendize help a rental management organization optimize appointment scheduling? Read the interview conducted by our partner Orange Business Services.

The Plurial Novilia case

The challenge

Plurial Novilia wanted to revitalize its customer relations by introducing digital technology in order to offer its customers ever more qualitative services. To do so, the company has chosen to offer its tenants a digitalized appointment booking with its customer service representatives, in order to relieve its telephone and physical reception desks, and thus optimize its tenants' experience.

The Agendize Solution

For this beautiful project, Plurial Novilia chose to trust Agendize by adopting its online appointment scheduling solution. This customizable solution allows Plurial Novilia's customers to make appointments with their advisor directly from the company's website, even outside of business hours. Before, tenants had to call or go to the agency to make an appointment with an account manager. Now, they can make an appointment from their intranet by choosing one of the 7 proposed reasons for an appointment.

The benefits

By adopting Agendize's online appointment scheduling solution, Plurial Novilia chose to adopt a turnkey solution that met its field needs while synchronizing with its existing system.
The most important benefit for Plurial Novilia was the reduction in the number of phone calls and visits. But that's not all!

The Agendize solution has been configured according to the specificities of the real estate business.

This has allowed Plurial Novilia to offer seven reasons for appointments available for online booking, with specific durations set for each.

This results in optimized schedules and increased productivity for customer service representatives.

In addition, the appointment reminder feature has reduced the number of missed appointments by tenants.

Finally, tenant satisfaction has increased, as they have more flexibility and can now make an appointment 24 hours a day from their intranet and are received at the agreed time.