Agendize: The easy way to book an appointment with your osteopath

Other

23/05/23

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Written by

Rémi

We met Maxime Rozenbaum, osteopath at the Pont Sainte Marie medical center in Troyes. Maxime opted for Agendize's online appointment booking solution last January, to facilitate the management of his appointments.

"A simple, fast and efficient online appointment booking tool".

Mr Rozenbaum

Can you tell us a little about your business?

I've been working as an osteopath in the Pont Sainte-Marie medical center in Troyes for the past year and a half. There are several of us working there, including midwives, nurses, an endocrinologist/diabetologist and myself.

How long have you been using the online appointment booking solution?

I started using Agendize in January 2019. As for my colleagues, they too will soon be equipped.

In response to what need?

I was receiving a lot of calls every day for appointments, and it was becoming complicated for me to listen to all the messages and answer every patient. I also opted for this solution to prevent some patients from calling without leaving messages.

How did you manage appointments before that?

Mainly by telephone. Around 99% of patients left a message on my answering machine. The rest left messages by text message and, more rarely, by e-mail.

How can your patients access online appointment booking?

Exclusively on Google My Business. All they have to do is type my first name, last name and profession in the search bar, and they'll go straight to my page, where my appointment button is located.

Did you have any concerns before implementing the solution?

Not at all! On the contrary, since social networking and online appointment booking are booming, I was actually quite impatient!

How can online appointment booking benefit your business?

Online appointment booking saves me a lot of time, and allows me to monitor my appointments more closely. Thanks to Agendize, I can be informed when an appointment has been booked, and modify or cancel any appointment to suit my schedule. As for patients, they can book appointments at any time of the day or night, which is really very practical.

Do you think the introduction of online appointment booking has improved your view of digital?

My vision of digital hasn't necessarily changed, since I was already aware that online appointment booking is a tool of the moment, especially with the new generations.

Your favorite part of the tool?

Synchronization with Google Calendar. Because whether I'm on Agendize or Google Calendar, the synchronization happens in real time without any problem, so it's really practical.

Can you describe Agendize in one sentence?

A simple, fast and efficient online appointment booking tool.

Finally, how would you describe the Agendize team's support on this project? Are you satisfied?

In a single word: excellent! Thanks to the availability and responsiveness of the Agendize team, everything went perfectly smoothly.

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