Agendize equips 3 pas de côté, Troyen Naturopathy practice




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We went to meet Blandine Proffit, Naturopath in Rosières near Troyes. She tells us how she came to use the Agendize online appointment booking solution, and how she overcame her fears of digital technology.

"Agendize has made it easier for me to manage my appointments and has opened doors for me in terms of digital communication".

Can you tell us a little about your business?

I'm Blandine Proffit, Naturopath in my practice 3 pas de côté, in Rosières near Troyes. Naturopathy aims to help people optimize their health through natural means. We have 10 techniques, including 3 major ones: nutrition, psychological well-being, and physical movement and exercise.

How long have you been using the online appointment booking solution?

About 6 months.

In response to what need?

I was spending a lot of time trying to block appointments with my patients, offering them numerous dates that never went. Someone in the same industry as me told me about online appointment booking, so I thought why not.

How did you manage appointments before that?

By telephone with my paper diary, since I didn't have an electronic diary.

How do your customers access online appointment booking?

Mainly on my website. I also send out regular newsletters, so I now include a link to online appointment booking.

Did you have any concerns before implementing the solution?

Like any new computer, I'm always afraid I won't get the hang of it, or that I won't get round to it, but in the end I was very well supported.

"I thought people would be more reticent, but in fact no, there are a huge number of people who are happy to have the option of booking an appointment online."

How can online appointment booking benefit your business?

First of all, I lose a little less time proposing different slots to customers who don't go. But I also gain new customers thanks to my online diary.

In fact, for example, I recently had someone who needed a quick appointment with a naturopath. She made an appointment with me because I was available, and she was able to book an appointment on Sunday evening for Monday morning. This makes it easier for customers, who might have gone elsewhere without this immediate call to action. Finally, with the feature that allows you to leave reviews after each appointment and have them appear directly on Google My Business, I've received several very positive reviews.

Do you think the introduction of online appointment booking has improved your view of digital?

Yes, digital has enabled me to structure myself a little more. So I'm very happy to have adopted this solution. It's also opened doors to other tools that I hadn't thought of integrating into my operations. On the other hand, I really thought that people needed to call me, to take time for me to explain things to them. I thought people would be more reticent, but in fact no, there are a lot of people who are happy to be able to book appointments online.

Your favorite part of the tool?

The support and human aspect of the team.

Can you describe Agendize in one sentence?

Agendize has made it easier to manage appointments and has opened doors for me in terms of digital communication.

Finally, how would you describe the Agendize team's support on this project?


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