5 reasons to use an online appointment scheduling tool
Setting up an optimal organization of appointments for a small or medium-sized company is not always easy. By opting for an online calendar, you are providing yourself with an essential feature for good time management. Here are the 5 main strengths of online appointment scheduling.
1. 24/7 online appointments
Online booking tools allow your customers to book appointments 24/7. Online booking software frees you from scheduling and differentiates you from your competitors.
You no longer waste time setting up appointments over the phone or face-to-face, but are still available online full time for your customers. At the same time, your employees can view their daily, weekly or monthly schedule and modify it independently in real time.
2. effective personnel management
Thanks to the online appointment booking you can manage the work schedule of your staff. You transfer your entire personnel management to your platform and organize your employees' vacation periods, who can access all your modifications in real time. You organize the working time of your employees, while notifying them by email of any creation, modification or cancellation of appointments.
3. remote appointment management
With an online calendar accessible via a mobile application, you will be able to manage your appointments and much more, remotely. Indeed, if your booking solution has a mobile version, you can access your schedule at any time directly via your smartphone or tablet. An application that allows you to set and manage your appointments, your contacts, your conversations or your newsletters remotely, even when you are on the move.
4. better customer knowledge
Improve your customer knowledge with the appointment history. You have access to all the actions previously carried out by your customers: calls, chats, appointments, cancellations, but also personal information. In this way, you reinforce your proximity and your customer satisfaction.
5. a reduction in missed appointments
Missed appointments are very annoying and affect the productivity of a company as well as its organization. With an online booking solution, you can reduce your no-show rate by up to 80%. Your customers are automatically notified by SMS and/or email as soon as they book an appointment. Notifications that contain all the necessary details for the appointment (date, time, place) and that can be personalized. Another obstacle to the good organization of a company? Duplicate appointments. Know that with the automatic synchronization of certain reservation solutions with your other agendas (Outlook, Google, Microsoft Dynamics...), you can reduce your duplicate appointments by 100%.
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