Truly Personalized Marketing Starts with the Right Apps

The Hub, a great marketing technology resource, came out with a great article at the beginning of 2016 about what marketers should do differently. Since the halfway mark for the year is a couple months past, we thought it’s a great time to evaluate the thoughts of leaders in the field and progress on what…

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Real Estate can break old mould with Online Scheduling

Real Estate is a competitive landscape, filled with big paydays and tough bottom lines. Adding to the competitiveness of this industry is the relative equality between firms – 84% of real estate firms are independent/non-franchised companies, with 13% being independent franchises and 3% being corporate subsidiaries. Every type of real estate firm has thus been…

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Major Telecoms can Maximize Ecommerce with Engagement

Major Telecommunications companies have formed the backbone of our digital revolution, powering the infrastructure that provides internet access to billions while also seamlessly incorporating new products and services along massive distribution and supply chains. The demand for new devices and networked services has been so tremendous that customers line up around city blocks and beat…

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Medical Scheduling goes online to improve efficiency and patient care

By the end of 2019, Accenture predicts that 66% of US health systems will offer Online Scheduling solutions, while 64% of patients will book appointments digitally. Nearly 38% of all appointments will be self schedules – that’s nearly 986 million appointments creating $3.2 billion in value for the healthcare industry.   77% of patients today…

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Rock Your Customer’s World with Click-to-Call

Digital customer engagement is a growing and important facet of the way any business communicates with its customers, and Click-to-Call is no exception. According to a study by Marchex, consumers will spend $1.12 trillion through click-to-call mechanisms this year in the United States alone.   Furthermore, by 2019 click-to-call will be worth nearly $2 trillion…

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Adapt your forms in the wild with Form Builder

In the world of customer engagement tools, Live Chat, Click-to-Call, Online Scheduling and more have taken their rightful places as the up-and-coming (or “already arrived”) solutions that businesses prefer to reach out to their customers, but Form Building has been there all along.   In one form or another, surveys and contact forms have been…

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What Enterprises Needs to Master Customer Experience

In mapping a customer journey, it’s important for enterprises in retail banking, telecom and other sectors to consider implementing all the right tools in setting up engagements with its customers. Whether it’s simple lead collection forms, more complicated engagements like those that come with Live Chat and Click-to-Call, or appointments that are booked and coordinated…

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Just like staff in a storefront, who’s manning your website?

Every consumer understands the value of retail employees in making customers feel welcome to a storefront. From their expertise, caring personal presence, and ability to communicate different benefits of products and services in a way different people can understand, retail employees drive the success of their locations.   However, in the implementation of E-commerce initiatives,…

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How Gym scheduling software transforms your clients experience

Today, most of gyms and fitness centres provide personal or group training programs, but you know how difficult it is to attract enough people to your training classes and make the most of your investment in a certified personal trainer! Additionally, keeping your trainers’ schedules up-to-date becomes a lengthy administrative task that prevents you from…

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Online Scheduling gives Banks a new way to engage clients

Online Banking has quickly taken over as consumers’ preferred mode of managing their day-to-day finances. In 2013, a Pew study revealed that 51% of U.S. adults (encompassing 61% of internet users) banked online. 32% of U.S. adults also banked using their mobile phones, a trend that has presumably increased with the spike in mobile internet…

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