Adapt your forms in the wild with Form Builder

In the world of customer engagement tools, Live Chat, Click-to-Call, Online Scheduling and more have taken their rightful places as the up-and-coming (or “already arrived”) solutions that businesses prefer to reach out to their customers, but Form Building has been there all along.   In one form or another, surveys and contact forms have been…

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What Enterprises Needs to Master Customer Experience

In mapping a customer journey, it’s important for enterprises in retail banking, telecom and other sectors to consider implementing all the right tools in setting up engagements with its customers. Whether it’s simple lead collection forms, more complicated engagements like those that come with Live Chat and Click-to-Call, or appointments that are booked and coordinated…

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Just like staff in a storefront, who’s manning your website?

Every consumer understands the value of retail employees in making customers feel welcome to a storefront. From their expertise, caring personal presence, and ability to communicate different benefits of products and services in a way different people can understand, retail employees drive the success of their locations.   However, in the implementation of E-commerce initiatives,…

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How Gym scheduling software transforms your clients experience

Today, most of gyms and fitness centres provide personal or group training programs, but you know how difficult it is to attract enough people to your training classes and make the most of your investment in a certified personal trainer! Additionally, keeping your trainers’ schedules up-to-date becomes a lengthy administrative task that prevents you from…

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Online Scheduling gives Banks a new way to engage clients

Online Banking has quickly taken over as consumers’ preferred mode of managing their day-to-day finances. In 2013, a Pew study revealed that 51% of U.S. adults (encompassing 61% of internet users) banked online. 32% of U.S. adults also banked using their mobile phones, a trend that has presumably increased with the spike in mobile internet…

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Why Your Ecommerce Investment Needs to be Maximized Now

Retailers have always been the pioneers for new relationships between businesses and customers. The drive to find the products they want draws consumers to novel approaches, while great retailers have always used innovative techniques and outstanding experiences to draw customers into their stores.   Continuing this tradition, E-commerce has become one of the leading investments…

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Click-to-Call Essentials for Beginners

Just as Click-to-Call is an easy tool for consumers to use, it’s also simple for any-sized business to implement. Once an easy Click-to-Call button is created and customized, businesses can integrate that button across their web presence and physical marketing, whether through a website or QR code, while also capitalizing on increasing traffic through their…

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Killer Integrations are the Engine of Enterprise Customer Engagement

Any successful enterprise deployment requires the ability to maximize an investment in the long term. While digital customer engagement is coming of age and more companies come to provide their customers with a unified conversation, it’s important for those considering implementation to consider platforms that don’t limit them to collecting data incongruously, building up tempting…

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Digital Engagement Driving Customer Experience Across Industries

Digital engagement and the tools that enable it are a set of killer apps that are not yet fully understood in this age of consumer internet. While the habits of checking for products, services businesses online before visiting stores and making purchases seems fully formed within consumer behaviour, these new trends require a response from…

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Large Banks Can Capitalize on Unified Conversation

Banking and financial services enterprises pride themselves on understanding their customers, and they leverage massive customer information chains based on appointments, deposit and employment data, financial products used, endless automated analysis and more to do so. This makes banks foremost among enterprises that deploy analytical solutions to get the most out of customer relationships, while…

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